How can we help?

Yes. Every game round, including daily challenges, costs 1 credit; the cost is shown on the Start button before the round begins. You can get a free credit gift every day and earn credits by inviting friends or watching optional ads. The games are for entertainment only; no money or prizes can be won.

If a connection problem stopped the round from starting, close and reopen the app and check your balance. If a credit was deducted but you couldn't play, write to us with the game name and time; we'll check and add the credit back manually.

While Premium is active, game rounds are free and no ads are shown in the app. Premium is an auto-renewing weekly, monthly or yearly subscription.

iPhone Settings → Apple Account → Subscriptions → Fal Day → Cancel Subscription. Because subscriptions are managed by Apple, they cannot be canceled from within the app. The subscription renews unless it is turned off at least 24 hours before the end of the period.

The credit is granted after the ad network's confirmation; this can take a few seconds. Close and reopen the app. If it still hasn't arrived, write to us — we'll check the ad record and add it manually.

Because the account is tied to the device, this can happen. To prevent it, link your Apple account via Profile → Secure My Account. If you've already linked it, everything comes back when you sign in with the same Apple account.

A special round in every game where everyone plays the same puzzle that day. The “Today” ring on the Discover screen shows how many daily challenges you've completed; come back every day to grow your streak.

If you make it onto a leaderboard, other players see your first name and last-name initial (e.g. “Yusuf G.”), your profile photo or an avatar made of your initials, your score and its date; your full name and other details are never shown. To hide them, turn off Profile → Privacy & data → “Show my name and photo on leaderboards”. Your rank is kept and you appear as “Hidden player”.

Leaderboards refresh at short intervals, so wait a minute and reload. Each game lists the top 100; if you are not in the list, your own rank is shown at the bottom of the screen. Unusually high scores or unrealistically short durations are automatically flagged as suspicious and kept off the leaderboards. If you think this is a mistake, write to us.

Write to us with the game, the leaderboard period and the player's displayed name. Reviewed scores may be removed; inappropriate names or photos are hidden on the leaderboards.

No. The microphone is used only when you tap the microphone button in the assistant. What you say is converted to text by the iOS speech recognition service (Apple), which may process it on your device or on Apple's servers. Fal Day does not store voice recordings or send your voice to our server; the conversation stays on your device. You can revoke the permission in iPhone Settings → Fal Day.

Your journal notes and assistant chats are kept only on your phone; the journal is encrypted on the device. Neither is sent to our server, so we cannot see or restore them. Game round records, which hold your records and ranks, are kept on our server for the leaderboards.

Yes. From the Profile tab you can download your data as a JSON file.

Profile → Delete My Account. For details, see the account deletion page.